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Warranty Information

DECKS:

Covered:

Cracks or breakages caused by manufacturing fault or defect for a period of up to 3 months from date of purchase.

Exclusions:

Damage caused by external forces (e.g. damage caused to the deck through impact on concrete, excessive grinding, or other damage caused to the deck).

Brake, inserts, axles, spacers and finishes (e.g. paint, anodizing, decals etc) are NOT COVERED under warranty.

 

BARS:

Covered:

Bending or breaking of the bar for a period of up to 3 months from date of purchase. (1 month for aluminum bars).

Exclusions:

Damage caused by external forces (e.g. damage caused to the bars through impact on concrete, or other damage caused to the bars).

Finishes (e.g. paint, anodizing, decals, etc) are NOT COVERED under warranty.

 

FORKS:

Covered:

Bending or breaking of the forks for a period of up to 3 months from date of purchase.

Exclusions:

Damage caused by external forces (e.g. damage caused to the forks through impact on concrete, or other damage caused to the bars).

Axles, shims, internal threads, spacers, finishes (e.g. paint, anodizing, decals, etc) are NOT COVERED under warranty.

 

WHEELS:

Covered:

Cracks or breakages to the core caused by manufacturing fault or defect for a period of up to 3 months from date of purchase.

Dehubbing of the wheel (must be a clean dehub where the PU has come completely away from the hub) for a period of up to 3 months from date of purchase.

Core ovalising for a period of up to 3 months from date of purchase.

Exclusions:

Damage caused by external forces (e.g. damage caused to the wheels through impact on concrete, or any other damage caused to the wheels).

Factory-fitted bearings, spacers, and finishes (e.g. paint, anodizing, decals etc) are NOT COVERED under warranty.

 

CLAMPS:

Covered:

Cracking or breaking of the clamps for a period of up to 30 days from date of purchase.

Exclusions:

Damage caused by external forces (e.g. damage caused to the forks through impact on concrete, or other damage caused to the bars) Shims, internal threads, finishes (e.g. paint, anodizing, decals, etc) are NOT COVERED under warranty.

The following parts are not covered under any warranty:

 

GRIPS

GRIPTAPE

BEARINGS

HEADSETS

BRAKES

 

All the above parts are not covered under a warranty, but have a standard statutory life expectancy of a minimum 14 days. If any of the above products “fail” within 14 days, the manufacturer will agree to replace the product.

 

Safety Manuals for Complete Scooters

Download the required Safety Manual for Complete Scooters Here:

Drone Element Complete Safety Manual

Drone Shadow Complete Safety Manual

Drone Shadow Street Complete Safety Manual